This Privacy Policy (“Policy”) explains how Hunan QiXingYi Culture Communication Co., Ltd. (“QiXingYi Culture”, “we”, “us”, or “our”) collects, uses, stores, protects, and discloses your personal information when you access our website, use our services, or interact with us. We are committed to protecting your privacy and complying with international privacy protection laws and regulations (including but not limited to the General Data Protection Regulation (GDPR) for EU users and relevant privacy laws in other regions).
1. Information We Collect
We only collect personal information that is necessary for providing our services and improving your user experience. The information we collect includes:
1.1 Personal Identification Information: When you register an account, book a consultation, or contact us, we may collect your name, email address, phone number, date of birth (for Bazi reading services), and other information that can identify you personally.
1.2 Service-Related Information: When you use our services (such as Bazi reading, Feng Shui consultation), we may collect information related to your needs, preferences, and service usage (such as your questions, service feedback, and consultation records), which is used to provide personalized guidance and improve our services.
1.3 Website Usage Information: We may collect non-personal information about your access to our website, including but not limited to your IP address, browser type, device information, access time, and page views. This information is used to analyze website traffic, optimize website performance, and improve user experience, and will not be linked to your personal identification information.
1.4 Information You Voluntarily Provide: Any other personal information you voluntarily provide to us (such as comments, feedback, or questions) will be collected and used in accordance with this Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To provide our services: Including processing your consultation orders, providing Feng Shui, Bazi, I Ching and other related guidance, and responding to your questions and needs.
2.2 To improve our services: Analyzing your service usage and feedback to optimize our service content, quality, and user experience.
2.3 To communicate with you: Sending you service-related notifications, updates, and information about traditional Chinese culture (you can unsubscribe from non-essential notifications at any time).
2.4 To comply with legal obligations: Using and disclosing your information as required by laws, regulations, or judicial orders.
We will not use your personal information for any purposes not stated in this Policy without your prior consent.
3. How We Protect Your Information
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction, including but not limited to:
3.1 Using secure encryption technology to protect the transmission and storage of your personal information;
3.2 Restricting access to personal information to only authorized personnel who need it to perform their duties;
3.3 Regularly updating and maintaining security systems to prevent potential security risks;
3.4 Conducting training for employees on privacy protection to enhance their awareness of information security.
Please note that no method of transmission or storage over the Internet is 100% secure. We will do our best to protect your personal information, but we cannot guarantee absolute security.
4. Disclosure of Your Information
We will not disclose your personal information to any third party except in the following cases:
4.1 With your explicit consent: We will disclose your information to third parties only after obtaining your prior written or electronic consent.
4.2 To provide services: We may share your necessary personal information with trusted third-party service providers who assist us in providing services (such as payment processors, email service providers), and these third parties are required to comply with this Policy and relevant privacy laws and regulations, and are not allowed to use your information for other purposes.
4.3 Legal requirements: We may disclose your information if required by laws, regulations, judicial orders, or government authorities to comply with legal obligations.
4.4 To protect rights and interests: We may disclose your information to protect the legitimate rights and interests of QiXingYi Culture, our users, or the public (such as in cases of fraud, illegal activities, or potential harm).
5. Your Rights
You have the following rights regarding your personal information, and we will respond to your requests in a timely manner in accordance with relevant laws and regulations:
5.1 Right of access: You have the right to request access to the personal information we hold about you.
5.2 Right of correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
5.3 Right of deletion: You have the right to request deletion of your personal information in cases where we no longer need it for the purposes stated in this Policy, or you withdraw your consent, or we violate relevant laws and regulations in collecting or using your information.
5.4 Right to withdraw consent: You have the right to withdraw your consent to our collection and use of your personal information at any time (except where we are required by law to collect and use your information).
To exercise the above rights, please contact us through the contact information provided at the end of this Policy. We will verify your identity and respond to your request within a reasonable time.
6. Retention of Information
We will retain your personal information only for the period necessary to achieve the purposes stated in this Policy, or as required by laws and regulations. After the retention period expires, we will securely delete or anonymize your personal information to ensure that it can no longer identify you personally.
7. Third-Party Links
Our website may contain links to third-party websites or services. This Policy does not apply to third-party websites or services, and we are not responsible for the privacy practices or content of such third parties. We recommend that you review the privacy policies of third-party websites before accessing them.
8. Children’s Privacy
Our services are not intended for children under the age of 13 (or the minimum age required by local laws). We do not intentionally collect personal information from children. If we become aware that we have collected personal information from a child without the consent of a parent or guardian, we will promptly delete such information.
9. Modification of This Policy
We reserve the right to modify or update this Policy at any time. The updated Policy will be posted on our website, and we will notify you of any significant changes (such as changes in the purpose of collecting information or the way of using information) through prominent notifications on the website or via the contact information you provided. Your continued access or use of our services after the update shall be deemed as your acceptance of the modified Policy.
10. Contact Us
If you have any questions, comments, or requests regarding this Policy or the protection of your personal information, please contact us at:
Company Name: Hunan QiXingYi Culture Communication Co., Ltd.
Contact Email:Sevenxy7@outlook.com
Contact Phone: +86 176 7451 6686
